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Última atualização: 03 setembro 2022

Purchase terms during the Covid-19

As a result of the Covid-19 pandemic, all reservations made in 2019 and 2020 were suspended due to the inability to travel. This resulted in exceptional measures that replace our normal sales conditions.

Our agency was first closed for more than a year and we have finally reopened with solutions for everyone. We initially put each request on hold, and none was cancelled. The deposit or full payment was kept as is and everyone was offered to use it as a credit for the same or another service at a later date. We had to set a 30 months after the initial request time limit to use it by simply writing to us and setting a new date. We contacted each customer individually at least 3 times.

For the reasons stated above, our conditions are as follows:

These conditions are intended to clarify the past and current situation. Each case is unique and some have experienced personal tragedy. We understand this. Our agency has also been affected and although we try to be flexible and find a solution for everyone, we have limits.

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